Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, not yet repotted or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at euphorbiamiliigarden@gmail.com. Please note that returns will need to be sent to the following address: 3212 Hwy 3 Dickinson Tx 77539

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at euphorbiamiliigarden@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not allowed.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at euphorbiamiliigarden@gmail.com.

Should you decide to return your live plant, within the 14-day window, take note that a total of 45% listing fee, shrinkage fee and restocking fee is to be deducted from the initial price of the item/s purchased.